We don't play word games, and we never hide behind small print.
At Poufudic, your happiness truly means everything to us. Every piece we make is created for comfort, joy, and long-lasting use — and we stand behind it completely.
✓ If there is any issue, defect, or missing part, we will fix it immediately. A replacement will be sent right away via free express shipping.
From our workshop to your home, your order is fully covered by our warranty and insurance until it arrives safely and perfectly.
If you notice any damage or problem after delivery, just send us a few photos. Our team will take care of it right away and ship a replacement without delay — no stress, no complications.
If the product has no defect and you simply change your mind, you can still return it. In this case, the return shipping cost will be the customer's responsibility.
You can start the process by emailing us at hello@poufudic.com or messaging us on WhatsApp.